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           OPINION | TELEMEDICINE
                                                                                   yellow, or red code based on its access to the
           Telemedicine Can Do                                                     user’s digital footprint, such as the person’s
                                                                                   current location, previous trips, and prior
                                                                                   close contact with others. As reported in The
           Much Good, But Will It                                                  New York Times in March 2020, people with a
                                                                                   green code are allowed to travel freely, those
                                                                                   with a yellow code should be in isolation, and
           Become Too Powerful?                                                    those with a red code should be quarantined.
                                                                                     Notably, the color-coding system is strin-
                                                                                   gently enforced. A citizen’s digital footprint is
                                                                                   used to determine the person’s ability to take
           By Sylvia He                                                            public transportation, drive on a highway,
                                                                                   or enter shopping centers, office buildings,
                                                                                   or hospitals. Anyone in a high-risk area will
                               Telemedicine has evolved substantially over the years, making   be assigned a red code, even if that person is
                               medical care more accessible and affordable for more people. Today’s   uninfected, and the person will not be able
                               telemedicine apps enable patients to consult a doctor without   to travel out of the area until the red code no
                               leaving home and let doctors remotely monitor the health status of   longer applies there. And anyone who tries to
                               multiple patients — for example, those with chronic conditions — at   breach quarantine will likely be caught at one
                               the same time.                                      of the many health checkpoints and turned
                                During the Covid-19 pandemic, telemedicine has helped protect   back or even punished.
                               health-care professionals and patients alike. Remote consultation
                               reduces the risk of cross-infection by letting health-care staff assess   Telemedicine is an
           patients’ conditions and prioritize the serious cases while monitoring the mildly ill who are con-
           valescing at home. In addition, when combined with apps that monitor where people have been   increasingly powerful tool
           and with whom they have been in close contact, telemedicine can help citizens assess their risk
           of infection and respond proactively.                                   for alleviating health-care
             When the pandemic eventually recedes, telemedicine may be crucial for addressing a    challenges worldwide, but the
           slower-moving but equally dire problem in global public health: inadequate care. In developed
           economies, this crisis is a combination of three problems: the rising number of older adults   potential for its misuse
           requiring care, an already-severe shortage of doctors and nurses, and the high number of health-
           care workers headed for retirement, which compounds the first and second problems. While   is growing.
           population aging is less of a problem in developing economies, their health-care systems are
           struggling to increase access while containing costs.                     Moreover, the lack of transparency in the
             Telemedicine is an increasingly powerful tool for alleviating these problems, but it also pres-  color-coding process makes it vulnerable to
           ents numerous opportunities for misuse.                                 misuse and even abuse.  According to an anal-
             Consider the smartphone apps that have helped track the spread of Covid-19 in many coun-  ysis by The New York Times, China’s Covid-19
           tries, including Singapore, China, Russia, France, Germany, India, Iran, South Africa, Austria, and   tracking app appears to share user informa-
           the U.S. Fundamentally, these apps help public health officials prevent further transmission by   tion with the police. In the Western world,
           identifying infected or at-risk individuals for testing and quarantine.   this practice would be akin to a government
             During disease tracking, a massive amount of patient data is collected and analyzed. However,   health agency using Amazon and Facebook
           the line between using the data for health-care analytics and mining it for other purposes is   data to track the spread of a virus, then giving
           blurry in most cases.                                                   local law enforcement access to the data.
             For example, in China, the app assigns users — most of China’s urban population — a green,   Russia likewise uses its tracking app as a
                                                                                   tool for strictly enforcing quarantine, accord-
                                                                                   ing to the World Justice Project. Failure to
                                                                                   install the app or respond to notifications will
                                                                                   result in a fine. In addition, the app monitors
                                                                                   many aspects of a user’s social life, such as his
                                                                                   or her location, calls, photos, and contacts. It
                                                                                   remains unclear what will happen to all the
                                                                                   data collected and accessed during the pan-
                                                                                   demic when the health-care crisis is over.
                                                                                     Telemedicine may also help propagate
                                                                                   health-care system fraud and abuse by mak-
                                                                                   ing drug misuse harder to detect and medical
                                                                                   claims harder to refute.
         IMAGE: SHUTTERSTOCK                                                       do to improve human welfare, we also need
                                                                                     As we cheer for what telemedicine can
                                                                                   to consider how to wield this double-edged
                                                                                   sword without causing harm. ■
                                                                                   Sylvia He is a contributing writer to
                                                                                   EE Times Europe.

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